Projects

Mendel Fife Consulting has helped practices improve their bottom line.

Branding

Retained by client to assess practice branding. Through focus groups and owner collaboration we rebranded the company and increased:

Brand identity to distinguish it from others in the market.
Attract new patients, improve patient loyalty and satisfaction, and provide assurance of quality care.
Improved marketing initiatives such as advertising campaigns, website design, public relations efforts, social media activities and more.
Created a branding book to keep the brand consistent across all platforms and within the company.
Developed a unique selling proposition and a compelling brand message to support the unique selling proposition.
Created a visually appealing presence.

Patient Experience

Client contracted with us to enhance patient experience, a critical component of operations that helps create trust and loyalty between the patient and the practice.

Patient satisfaction increased to 98%
Cost reduction of 20%
30% increase in referrals, due to positive practice reputation.
Smooth and efficient patient experience translated into increased employee satisfaction and an increase in the number of patients seen.

Practice Start-up / Expansion

Retained to assist in practice startup and expansion and assessment of patient services.

Created 3-5 strategic roadmap to increase practice revenue by 30% over two years, including:
Proforma financials, including revenue and operating margin (profit) targets
Identification of potential new markets and timing of market entry
Establishment of marketing partnerships with local businesses or organizations with similar interests increased awareness and referrals by 20%

OPERATIONS

Contracted to assess and provide recommendations on practice culture, patient journey, and organizational structure.

Created clear practice vision, mission, and value statements.
Adjusted patient journey
Adjusted practice organizational chart and created clear job descriptions
Increased Patient Satisfaction to 95%
Decreased Employee Turnover from 30% to under 10%

SWOT & FINANCIAL HEALTH

Worked with client to create a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. Built a budget and financial data analysis to compare them with the industry KPIs.

Decreased cost by 25%
Decreased excess spending on supplies by 20%
Established accountability and tracking to monitor progress toward goals.